Booking condition

Price are per night, per room and without breakfast.

1.       Before making a reservation

Please read carefully the information, term and conditions below :

For any question or queries, please contact the hotel reception by email: sirenaphuquoc@gmail.com

or call our hotline : +84 (0) 913 380 244

2.       Please provide all information below for the booking :

1. Full name of person in charge or name of company

1.1 Direct contat: Phone number & email

2.Full Name of Guest

2.1 Direct contat: Phone number & email

3. Check-in date

3.1 Check-in time (flight information in case that you’ll need an airport shuffle)

4. Check-out date

4.1 Check-out time (flight information in case that you’ll need an airport shuffle)

5. Room type & quantity you need

5.1 Number of guests (adults and child under 6 year old)

6, Special request

6.1 Booking outside request:  tour, car, motorbike…

 

Additional charges :

Child :

-       Free for children under 6 years old sleeping with adults.

-       Children from 12 years old is considered an adult.

·         Late check-out: Check-out must be before 12h00

-       Later than 12h00 (noon): 1 hour = 100.000₫

We guaranteed that all guest's information will not under any circumstances use for personal purposes.

All request or confirmation must be by Email.

The booking will be confirmed when SIRENA received the deposit 50% of total amount.

4.       Modify a booking:

We check your reservation data and reply by email quickly. We cannot guarantee the availability of room and it's not possible to modify, customer can cancel the reservation before 7 days of the arrival date.

5.       Cancel a booking:

We check your reservation data and confirm according to the following conditions:

  • Cancel 7 days before arrival date : No fees.
  • Cancel 2 days before arrival date : lost deposit.
  • In case of natural disasters, hurricanes, floods or political events who affecting your arrival.. you have to be certified by local authorities and you'll not lose your booking fees.
  • No-show = No refund, have to pay for all reservation fee.
  • No refund for promotions and the Asian's new year.

6.       Liability of the parties:

+ HOTEL:

-     To confirm the reservation after receiving your request.

-     ensure safety and proper operation of the facilities in the room during your stay.

        -    We guaranteed that all guest's information will not under any circumstances use for personal purposes.

+ GUEST:

-     To pay a deposit for the reservation.

      50% of the total amount.

-     Check-in and check-out time and time according to the internal regulations of the hotel.

-     Pay the total of all fees used during your stay.

7.       Check-in: From 14:00.

-     If you need to check in earlier than planned, please contact reception for availability.

-     Please present your identity papers at the reception and follow the check-in procedure with the receptionist.

-     Please check the condition of the room with reception before entering the room.

 

8.       Check-out: Before noon (12:00).

The hotel reserves the right to charge for delay:

-       After 12h00 (noon): 1 hour = 100.000₫

Thank you for your cooperation.

We wish you a pleasant stay in our hotel.

 

 
Google Map