Booking condition

Price are per night, per room and without breakfast.

1.       Before booking:

Please read carefully the information, term and conditions below :

For any question or queries, please contact the hotel reception by email or call us : +84 (0) 913 380 244

2.       Please provide all information below for the booking :

Full Name Phone number Time arrival Total of room
Nationality Email Check-out date Number of guest>
Contact name Check-in date Room type Special request

3.       Additional charges :

·         Child :

-       Free for children under 6 years old sleeping with adults.

-       Second child or children from 6 to 12 years old who used the available bed = 60.000 VND/night.

-       Children from 12 years old is considered an adult have an additional charge 120.000 VND/night.

·         Late check-out: Check-out must be before 12h00

-       Later than 12h00 to 18h00, additional fee of 50% the price of one night.

-       Later than 18h00, one night will be added to the total.

We guaranteed that all guest's information will not under any circumstances use for personal purposes.

All request or confirmation must be by Email.

The booking will be confirmed when SIRENA received the deposit.

4.       Modify a booking:

We check your reservation data and reply by email quickly. We cannot guarantee the availability of room and it's not possible to modify, customer can cancel the reservation before 7 days of the arrival date.

5.       Cancel a booking:

We check your reservation data and confirm according to the following conditions:

a)      Cancel 7 days before arrival date : No fees.

b)      Cancel from 2 to 7 days before arrival date : pay 50% of the booking amount.

c)       Cancel within 48hours, you'll have to pay the totality of the reservation.

d)      In case of natural disasters, hurricanes, floods or political events who affecting your arrival.. you have to be certified by local authorities and you'll not lose your booking fees.

e)      No-show = No refund, have to pay for all reservation fee.

f)       No refund for promotions and the Asian's new year.

 

6.       Liability of the parties:

+ HOTEL:

-     To confirm the reservation after receiving your request.

-     To provide an invoice for your reservation.

-     ensure safety and proper operation of the facilities in the room during your stay.

+ GUEST:

-     To pay a deposit for the reservation.

        High season: Deposit = 100% of the reservation.

        Low Season: Deposit = 50% of the reservation.

-     Check-in and check-out time and time according to the internal regulations of the hotel.

-     Pay the total of all fees used during your stay.

 

7.       Check-in: From 14:00.

-     If you need to check in earlier than planned, please contact reception for availability.

-     Please present your identity papers at the reception and follow the check-in procedure with the receptionist.

-     Please check the condition of the room with reception before entering the room.

 

8.       Check-out: Before noon (12:00).

The hotel reserves the right to charge for delay:

-       From 12:00 until 18:00, 50% of one night will be added to the bill.

-       After 18:00, one night will be added to your bill.

Thank you for your cooperation.

We wish you a pleasant stay in our hotel.

 
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